Withdrawal and Refund Policy

At Peptide Lab, we strive for the highest quality, safety and customer satisfaction. To safeguard the purity, sterility and effectiveness of our products, we apply a strict returns and refund policy tailored to the nature of our products. Our products are sensitive laboratory chemicals for which specific statutory exceptions to the right of withdrawal apply.

All products, including peptides and other laboratory chemicals, are intended exclusively for research purposes (‘Research Use Only’), not for human use, diagnosis or treatment, and may be used only by qualified personnel in a controlled research environment.

Due to the nature of peptides and other sensitive laboratory chemicals, orders cannot be returned. Once a product has been shipped, it can no longer be guaranteed that it has been stored under controlled and sterile conditions; delivered products therefore cannot be resold or reused.

Our returns policy is based on Article 16(e) of Directive 2011/83/EU (Consumer Rights Directive) and Article 6:230p(f) of the Dutch Civil Code: the right of withdrawal is excluded for ‘sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery’.

Has your order arrived damaged or does it contain a broken vial? Contact us immediately by email or WhatsApp with clear photographs of the outer packaging, the product and the visible damage. In these cases, we always send a replacement shipment free of charge first.

Is a product on back order? We then have 14 working days to deliver it; no refund is granted before this period expires. The ‘back order’ status is shown during ordering and in the confirmation email.

A refund is possible only when two shipments have been made (the original and a free replacement) and the second delivery is also damaged or contains a broken vial. In that case, you will receive a full refund.

If a parcel is missing, we investigate with the carrier and send a new parcel if it remains missing. If the carrier records the delivery status as ‘delivered’, we are not liable and do not send a new parcel.

Do you wish to cancel after payment, provided the order has not yet been processed and shipped? We charge a cancellation fee equal to the transaction charges imposed by the payment processor for incoming and outgoing amounts. Cancellation is no longer possible after shipment.

Contact us as soon as possible in the event of damage, loss, cancellation or questions. Email: research@peptide-lab.eu · Website: www.peptide-lab.eu. Always report damage within 48 hours of delivery with clear photographs.

This policy forms an integral part of Peptide Lab's Terms and Conditions. In the event of a conflict, the provisions of this policy prevail in matters relating to returns and refunds.