Shipping and Delivery
Fast, discreet and cooled shipping within the EU — with PostNL tracking.
How your order arrives safely
From checked order processing to cooled, discreet delivery with PostNL — in four steps.
Order processed
Your order is usually picked and checked within 24 hours. Each vial is batch-traceable and linked to its Janoshik CoA.
Cooled and discreetly packed
Temperature-sensitive peptides go into an insulated box with gel packs. The outside is neutral, with no description of the contents or logos.
Shipped with PostNL
As soon as your parcel leaves the warehouse, you receive a PostNL tracking code by email to follow it to your door.
Delivered within 1–3 working days
Delivery within the EU usually takes 1–3 working days. Shipping costs €9.95 and is free from €150.
Dispatch Time
Orders are usually dispatched within 24 hours of receipt of payment. Orders received at weekends or on public holidays are processed on the next working day.
Before dispatch, every order is checked for the correct vials, batch number and accompanying batch documentation (Janoshik CoA). This ensures that what you receive matches exactly what you ordered.
Packaging and Cooling
We ship temperature-sensitive peptides in insulated packaging with gel packs to preserve the cold chain as well as possible during transport. Freeze-dried (lyophilised) peptides are inherently stable during transport; cooling is an additional precaution, not a requirement.
The outer packaging is completely neutral: no description of the contents and no logos. Only you know what is inside the parcel.
Shipping and Tracking via PostNL
We ship with PostNL. As soon as your parcel leaves the warehouse, you receive a PostNL tracking code by email, allowing you to follow the shipment from the warehouse to your door.
Not at home when delivery is attempted? The standard PostNL options apply: another delivery attempt or collection from a nearby PostNL service point.
Delivery Times
Delivery times are indicative and depend on the destination:
| Destination | Delivery time (working days) |
|---|---|
| Netherlands | 1–2 |
| Belgium | 1–2 |
| Germany | 1–3 |
| France | 2–3 |
| Spain and Italy | 2–3 |
Costs
Shipping within the EU costs €9.95 per order. Shipping is free for orders of €150 or more. You always see the exact costs at checkout before you pay.
Damage or Loss
Check your parcel on receipt. Is anything damaged or missing? Report it within 48 hours to research@peptide-lab.eu with clear photographs of the packaging and the product, and we will resolve it. See also the Withdrawal and Refund Policy.
FOR RESEARCH USE ONLY. For laboratory and research purposes only. Not for human or animal consumption.