Terms and Conditions

Article 1 — Definitions

• Peptide Lab / Seller: Peptide Nederland, with its registered office in Leiden and business address at Schipholweg 57, 2316 ZL Leiden, registered with the Dutch Chamber of Commerce under number 42046001, hereinafter referred to as ‘Peptide Lab’.
• Customer / Buyer: a natural or legal person acting in the course of a profession, business, scientific research or laboratory activity who enters into an agreement with Peptide Lab.
• Products: the peptides, laboratory chemicals and related items offered by Peptide Lab, intended exclusively for research purposes (‘research use only’).
• Agreement: any agreement between Peptide Lab and the Customer for the supply of Products.
• Website: the online shop and information pages available at www.peptide-lab.eu.
• In writing: by letter, email or via the contact form on the Website.

Article 2 — Applicability

• These terms and conditions apply to all offers, quotations, orders, agreements and deliveries by Peptide Lab.
• Deviations from these terms are valid only if expressly agreed in writing.
• The applicability of any purchasing or other terms of the Customer is expressly rejected.
• If one or more provisions are void or voidable, the remaining provisions remain fully applicable.

Article 3 — Nature of the Products and Intended Customers

• human consumption or administration;
• the diagnosis, treatment, cure or prevention of disease;
• use as a medicine, food supplement, cosmetic product or medical device;
• therapeutic use in animals;
• any use other than controlled scientific or laboratory research.

By placing an order, the Customer declares and warrants that they have read these terms; will use the Products exclusively for legitimate research purposes; possess the necessary knowledge, facilities and qualifications; are at least 21 years old; and will not resell the Products to third parties for human consumption. Peptide Lab reserves the right to refuse orders if there is doubt about the intended use.

Article 4 — Offers and Formation of the Agreement

• All offers on the Website are non-binding and may be withdrawn or changed at any time.
• Obvious mistakes or errors in an offer are not binding on Peptide Lab.
• The Agreement is formed when the Customer places an order and Peptide Lab confirms it in writing (by email).
• Peptide Lab reserves the right to refuse orders or impose additional conditions without stating reasons.

Article 5 — Prices

• All prices are stated in euros and, unless otherwise indicated, exclude VAT and shipping costs.
• For orders already confirmed, the price applicable at the time of ordering applies.
• Obvious pricing errors (such as extremely low prices caused by typing errors) are not binding on Peptide Lab, even after confirmation.

Article 6 — Payment

• Payment must be made before shipment using the payment methods offered on the Website, unless expressly agreed otherwise.
• In the event of late payment, the Customer is in default by operation of law and statutory commercial interest and collection costs may be charged.
• Payments are processed by an external payment processor that charges Peptide Lab a fee for each transaction.

Article 7 — Delivery and Shipping

• Peptide Lab delivers exclusively within the European Union.
• Stated delivery times are indicative and never constitute a strict deadline.
• The risk of damage and/or loss passes to the Customer upon delivery to the specified delivery address.
• Products on back order have a delivery period of up to 14 working days; no refund is granted within this period.
• If the carrier records the delivery status as ‘delivered’, Peptide Lab is not liable for loss.
• For a missing parcel that has not yet been delivered, Peptide Lab initiates an investigation with the carrier; if it remains missing, a new parcel will be sent.

Article 8 — Exclusion of the Right of Withdrawal

For the full policy on replacement, damage and refunds, please refer to the ‘Withdrawal and Refund Policy’ page, which forms an integral part of these terms and conditions.

Article 9 — Cancellation after Payment

• An order that has already been paid for but has not yet been shipped may only be cancelled subject to a cancellation fee.
• This fee equals the transaction charges imposed by the payment processor for both the incoming and outgoing transaction.
• Cancellation is no longer possible after shipment.

Article 10 — Damage on Delivery

A full refund is possible only if two shipments have been made (the original and the replacement) and the second delivery is also damaged or contains a broken vial. Products must be unused and in their original condition.

Article 11 — Warranty and Quality

• Peptide Lab endeavours to supply Products in accordance with the specifications described on the Website, including purity and quantity.
• Peptide Lab does not guarantee that Products are suitable for a particular intended research purpose; this assessment is the sole responsibility of the Customer.
• Certificates of Analysis (CoA) are supplied on request and apply only to the relevant batch.

Article 12 — Liability

Article 13 — Force Majeure

Article 14 — Intellectual Property

Articles 15 to 19 — Miscellaneous

• Personal data: processed in accordance with the GDPR — see the separate Privacy Notice.
• Complaints: submit by email within 14 days of discovery; a response will be provided within 14 days. Unresolved disputes through the EU ODR platform (ec.europa.eu/consumers/odr).
• Applicable law: exclusively Dutch law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Disputes will be submitted to the competent court in the district in which Peptide Lab is established.
• Changes: agreements already confirmed remain subject to the terms applicable when they were formed.
• Contact: Peptide Nederland, Schipholweg 57, 2316 ZL Leiden, Netherlands — www.peptide-lab.eu, Chamber of Commerce number 42046001.